Postal tracking services at John K Philips, St Helens

How postal tracking can improve your customer service

Every business should be striving for more effective ways to improve their customer service, so why shouldn’t you? Perhaps your business has grown in size and you need to keep up with demand, or maybe you just want to be a more efficient transport distribution company?

 Whatever the reason may be, here at John K Phillips we understand that even with the most finely tuned products, no business can be successful without a strong distribution strategy. This is why we pride ourselves on our state of the art postal tracking technology to help you, help your customers.

Three benefits of using postal tracking for your business

There are a number of crucial factors that make for a thriving business. But the number one reason across all industries why customers stop returning is due to poor delivery service. So don’t let this be you! Anything from a product not turning up on time (or even at all) or a confusing and unclear process can cause customers to lose faith and go elsewhere.

At John K Phillips, we understand that logistics are the bread and butter of any company. This is not something that you as a business owner should have to tackle alone. This is why we combine our fantastic computer network with track and trace technology. This is managed by our team of experts which ensures that our clients are providing the best possible distribution service to their customers.

So how can post tracking help your business thrive in this modern age?

  1. Trustworthy

We have all fallen victim to a poor delivery tracking service at some point and, rightly or wrongly, it usually only takes one negative experience to put someone off a business forever.

If your customers are ordering from you, they want to know where their delivery is up to and when it is likely to arrive by default. Without this information, a delivery that doesn’t come when expected can instantly break the trust between you and your customers.

By using a professional freight tracking service, you are taking the pressure off yourself, whilst ensuring your customers are benefiting from a reliable, and informative distribution service.

  2. Transparent

An easy mistake that many businesses make is to try and hide when errors occur, but by doing so you can quickly isolate your customers. We know that not everything goes to plan, every time. That’s why we show our clients, and their customers when things go wrong.

  3. Reactive

We aim to keep both you and your customers in the loop when things aren’t on track. Giving you full insight into where your parcel is up to and offering full transparency – so customers will recognise that you’re only human too!

On those rare occasions where things don’t quite go to plan, our team of experienced logistics professionals are on hand to make changes as and when they need to.

For you, this means confidence and peace of mind that your business is being taken care of,  with access to a live feed of any changes we have to make. For your customers, it instils confidence that despite issues, you are actively seeking ways to rectify things and get the delivery where it needs to go.

How John K Philips can help improve your customer service/distribution strategy

At John K Philips we offer a vast range of services to help you provide the best service to your customers, so what does that include?

We offer:

We recognise that competition is high, which is why we use some of the best technology in the industry and real-time transport tracking. This means we can provide you with information on:

  • The current location of your goods
  • All vehicles involved in the delivery
  • Estimated time of arrival
  • Whether delivery is likely to be early, on-time or late
  • The driver responsible for delivering a consignment
  • The warehouse operative who handled your consignment

For more information on our planning and coordination solutions, give us a call on 01744 751000 or fill in a contact form and one of our team of experts will get back to you as soon as possible.