The importance of track and trace in transport

The importance of track and trace in transport

Over the past year or so, you’ve probably heard the term “track and trace” regarding a very different situation. But here in the logistics industry, it has been a phrase that has been bandied around for many years now, with a business’ ability to have accurate tracking facilities in place giving them huge leverage over competitors.

As we’ve discovered the hard way, sometimes it’s crucial to have a clear idea of where something is and how quickly it’s travelling. This is especially true in the field of transportation, in which deliveries can carry huge expense and be of vital importance to those that either deliver or receive it. If your logistics company can benefit from track and trace, then you’re in pole position to receive much more business and trust from customers as a result.

Ensuring an effective service

Every logistics company should strive for the highest possible standards, with this at the forefront of our thinking here at John K. Phillips, too. Track and trace has proven to be a pivotal aspect of our operations in the modern-day, as we’ve been able to use the technology at our disposal to our advantage. This has helped provide a service that we can be proud of and has continued to be successful for many years.

We make use of all of the data at our disposal, so we can quickly provide you with the status of your order when you need it. These include:

  • Estimated time of arrival
  • If your delivery will be early, on time or late
  • The vehicles involved in the delivery
  • The current location of your delivery

And many more!

Receiving customer approval

The customer is the most important aspect of any business, right? With effective track and trace, you’re giving them the valuable transparency that so many companies long for. You’re able to constantly keep those that need to know in the loop about where their delivery is, all the way from the bonded warehouse to its eventual destination.

This kind of clarity over their order is something that customers place in the highest regard when choosing you as their logistics company. At John K Phillips, we are proud to state that we use the highest standards of track and trace technology to provide our customers with the insight they deserve.

We give customers the knowledge that we can provide them with an update on their delivery whenever delivery need it, giving them peace of mind throughout the whole process.

Accountability

All too often in the transport sector, stories emerge of deliveries becoming damaged or lost before they reach their end destination. This, of course, is the worst-case scenario for not only the customer but the logistics company themselves. Without effective track and trace technology, it was a lot harder to pinpoint where the event may have happened, and who was accountable for it.

This left a lot of incidents remaining unsolved, and decreasing levels of customer satisfaction with the industry as a whole.

However, with this high level of technology now in place, it’s far easier to figure out where the incident took place, so those responsible can be found out. This, in turn, has raised the standards of the industry, allowing customers to benefit from an even more polished service

Get in touch with John K Phillips today

As you can see, track and trace facilities are commonplace in logistics companies of the modern-day. But only the very best, such as the team at John K Phillips, utilise them in an efficient way that customers are guaranteed to be satisfied with.

Would you like to trust us with your next delivery? Or do you simply want to find out more about our pallet delivery service? Our friendly team of experts are on hand to answer your call today, so contact us whenever you’re ready!

Give us a call today on 01744 751000 or fill out our online enquiry form and we’ll respond as soon as possible.