Track and Trace

The John K. Philips head office is located in St. Helen’s, strategically positioned just off the M6, M62 and M56 motorways. The nerve centre of our operations, this head office is home to our industry-leading logistics and planning staff and is equipped with all the technology needed to coordinate our operations across the UK and Europe.

From this central coordinating hub, orders are processed, routes are planned and tailored to our client’s individual needs, and our expert transport planners control operations and adapt to changing conditions in real time.

Real-Time Track and Trace Technology

One of the key pieces of technology used in this real-time coordination – and one of the keys to John K. Philips’ success over the years – is a state of the art computer network which can track the distribution process of individual consignments from the moment of pickup to the moment of delivery.

For example, real-time electronic signature capturing helps our teams to track the progress of a consignment through every stage of its journey, providing accurate information on the stage of the delivery that the parcel is at. Armed with this knowledge, our transport planning and coordination teams can watch the progress of your freight, notifying you ahead of time in the event of a delay, and adapting to changing conditions as they occur to provide the best possible service.

In addition, our track and trace facility shows us the exact status of your consignment at any given time. For example, we have information on:

  • The current location of your goods
  • All vehicles involved in the delivery
  • Estimated time of arrival
  • Whether a delivery is likely to be early, on-time or late
  • The driver responsible for delivering a consignment
  • The warehouse operative who handled your consignment

All this helps us to maintain our industry-leading service quality and reliability, making sure that your consignments get where they need to go, on time, first time!

We take great pride in the planning and coordination experts at John K. Philips, and so we make sure that they are always well armed with the latest training and equipment, to guarantee the best possible service for our customers!

Contact John K. Philips to Talk About Our Order Tracking Today!

If you would like more information on the ways in which we can plan and coordinate your consignment, or you would like to check the status of a consignment that is currently in transit, you can call us at any time on our head office telephone number, 01744 751000, or send us a message directly using our Contact Form on our Contact Us page, here on this website!

We’ll be happy to answer any questions you may have and provide any advice or information that you may need to help you find the ideal solution to your transportation needs – whether you need to ship one parcel or several full truckloads!

Our head office team can also provide quotes for consignments or process any orders which you wish to make, including haulage of chemicals and hazardous materials, or warehousing and distribution. Whatever you need, the team at John K. Philips is here to help!